When you first burn your ECOYA candle, burn it until the wax pool reaches the edge of the glass. This will ensure your candle always burn flat.

Always trim your wick, every time you light your ECOYA candle. Discontinue burning when you have 1cm or less of wax in your ECOYA candle.

Always place your ECOYA candle on a heat resistant surface. Do not leave your ECOYA candle unattended and keep away from children, curtains and pets.

Do not burn your candle for more than three hours at a time.

You can add testers to
your order by visiting the Testers collection here. Please note that the
approval of these is at the discretion of your Account Manager.

For supporting POS, please add your request into the notes at the checkout. Contact your Account Manager for any other requests regarding any testers
or POS with your order.

Freight is FREE on orders over $500. All orders under $500 ex GST are charged $15 freight.

Once an order is ready to be dispatched, it is placed in the queue to be picked and packed.

Orders are generally dispatched within 48 hours of being placed in the dispatch queue. 

Delivery times do vary based on delivery address. For more information on shipping and returns, please click here.

Please contact your ECOYA Account Manager for more information.