Freight Policy

All orders over $750 excl GST are free. Orders under $750 will incur a freight charge of $20 (North Island) and $25 (South Island).

Please contact your ECOYA Business Development Manager for more information, or if you have any questions around shipping and delivery


Once an order is ready to be dispatched, it is placed in the queue to be picked and packed.

Orders are generally dispatched within 48 hours of being placed in the dispatch queue.

Delivery times do vary based on delivery address. Below is a rough guideline on how long it will take from the time it leaves our warehouse:

  • North Island: 2-3 working days
  • South Island: 3-5 working days

If you are on a credit hold, your order will not be dispatched.

For more information on any orders you are expecting to be dispatched, please contact your ECOYA Business Development Manager.


If you are returning stock or an order, contact your ECOYA Business Development Manager to advise that it is to come back so they can let the ECOYA Customer Service team know to book a courier for pick up. Your ECOYA Business Development Manager are not to collect any good stock, only QC or damaged items.

Once the stock has been received at the ECOYA warehouse, our accounts team will apply the credit to your account.

Credits are done weekly, please contact your ECOYA Business Development Manager if you are unsure if a credit has been processed on your account.

Once a credit is placed on your account, a copy of the credit is emailed automatically by the system to your nominated email address.