Keep your Reed Diffuser away from drafts (doorways, windows, aircon). This will ensure your reed diffuser reaches its full life expectancy.

There is no need to turn the reeds in your diffuser. The natural reeds will absorb the oil and fill your room with a long lasting fragrance, so there is no need to turn your reeds.

You can add testers to
your order by visiting the Testers collection here. Please note that the
approval of these is at the discretion of your Account Manager.

For supporting POS, please add your request into the notes at the checkout. Contact your Account Manager for any other requests regarding any testers
or POS with your order.

Freight is FREE on orders over $750 excl GST. All orders under $750 excl GST are charged $15 freight.

Once an order is ready to be dispatched, it is placed in the queue to be picked and packed.

Orders are generally dispatched within 48 hours of being placed in the dispatch queue. 

Delivery times do vary based on delivery address. For more information on shipping and returns, please click here.

Please contact your ECOYA Account Manager for more information.